Terms and conditions
Using this website
These terms explain how we present the brand and how the separate conditions for casino accounts and gambling services apply when you move from this website to those services.
The casino Operator sets the contractual rules for registration, deposits, withdrawals, bonuses, betting and gaming. References on this page to the Operator mean that legal subject; they do not name or create a legal entity for this website. Before opening an account or using a gambling service, read the Operator's current full terms and any rules attached to the product or promotion you choose.
The Operator may revise its conditions. It can communicate material changes through account email, an account inbox message or a notice within its service. Continued use after notice may amount to acceptance under the Operator's terms. If you do not accept a change, the Operator's conditions allow you to stop using its services or close your account.
Who may register
The Operator requires every account holder to be at least 18 and above any higher legal gambling age that applies where they are located. You are responsible for checking that opening and using an account is lawful in your jurisdiction. The availability of a website or a particular language does not itself establish that gambling is authorised where you are.
The Operator's registration conditions also require that you:
- have legal capacity to enter into a contract;
- are not excluded from gambling;
- provide your real name, date of birth and accurate contact details;
- open only one account and do not obtain, sell or transfer an account; and
- keep your login details private and report suspected misuse promptly.
The Operator may close duplicate accounts. Its terms allow bonuses, free bets and winnings linked to a duplicate account to be cancelled, and set out how deposits and other balances may be handled in that situation.
Identity and security checks
The Operator requires identity verification. Its process may ask for a colour image of an identity document, a current photograph with that document and recent proof of address. Information on the documents must match the account details. The Operator may request additional evidence where its security or compliance checks require it.
While checks are being completed, the Operator may restrict access to some or all account functions, including withdrawals. Supplying false information or forged documents can lead to suspension or closure and to the consequences described in the Operator's full terms.
Deposits, play and withdrawals
Payments and withdrawals are subject to the Operator's checks and payment rules. The payment account must be associated with the registered account holder. Deposits must have cleared and must not be affected by a chargeback, reversal or cancellation before a withdrawal can proceed.
The Operator's general playthrough condition says that, before requesting a withdrawal, a player must either:
- bet the full deposit on sportsbook selections at minimum odds of 1.50; or
- wager the deposit at least three times.
If a deposit has not been fully played through, the Operator may deduct reasonable deposit and withdrawal costs. Its terms cap that deduction at 10% of the affected deposit. The Operator may also repeat security checks and limit withdrawals or account access while those checks are open.
Where possible, an approved withdrawal goes back to the account used for the deposit and only in the registered holder's name. The Operator may select another payment route and require enough transfer information to complete the payment. Payment providers may impose their own charges.
Bonuses and fair use
Each promotion has separate eligibility, validity, wagering and game-contribution rules. A promotion shown as available is not automatically suitable for every player or location. Check its current conditions before opting in.
The Operator treats bonus abuse, collusion, fraudulent chargebacks, duplicate accounts, false registration details, exploitation of errors and software-assisted play as prohibited conduct. Depending on the circumstances and the applicable conditions, the Operator may cancel affected bets or bonuses, remove associated winnings, restrict an account, suspend it or close it.
Do not assume that all games contribute equally to a wagering requirement. The Operator's bonus rules distinguish between product categories and may exclude particular games, bet types or patterns of play. Withdrawing before a bonus requirement is complete can cancel the bonus and its related winnings under the relevant promotion rules.
Account closure and inactivity
You may ask the Operator to close your casino account through its customer support process. A responsible-gambling closure or self-exclusion request should clearly state the reason so the Operator can apply the appropriate account restriction. See our responsible gambling page for the support routes and practical controls described for Nonstop Casino.
Under the Operator's conditions, an account becomes dormant after 12 consecutive months without access. The Operator may then close it, remove the remaining balance and apply any permitted administrative charge. A customer may ask the Operator to reactivate the account within six months of closure; eligible real-money funds are restored on reactivation, while promotional balances and promotion-related winnings are not. After that six-month window, the terms allow permanent closure and forfeiture of remaining funds.
Complaints and disputed transactions
Casino account, payment, bet and game complaints must be raised with the Operator's customer service team. Its conditions set different time limits for certain disputes:
| Matter | Operator's stated deadline |
|---|---|
| Acceptance or settlement of a bet | No later than 30 days after the original transaction |
| A game transaction or play | No later than 12 weeks after the relevant transaction or play |
The Operator says unresolved complaints can be escalated to the relevant department and then to a manager or supervisor. Those procedures concern the Operator's services. For a question about this website itself, contact us at [email protected] or use our contact page.
Other important conditions
The Operator's full terms also govern technical errors, interrupted games, intellectual property, prohibited practices, liability, refunds, sports betting and individual promotions. Product-specific rules can add conditions to the general terms. Where a term affects your money, account status or eligibility, rely on the current rule shown for that service rather than a summary.
The Operator's terms are written in English and state that the English text takes priority if a translated version differs. Nothing on this website changes your statutory rights or makes a promise that a withdrawal, bonus, game or account decision will have a particular outcome.