Responsible gambling
Responsible gambling at Nonstop Casino
Gambling should be treated as paid entertainment, not as a way to earn money or recover a loss.
The casino Operator controls gambling accounts, limits, timeouts and self-exclusion. This website does not create a separate gambling contract, assume the Operator's licence or make decisions about an account.
Keeping play under control
Before depositing or placing a bet, decide how much money and time you can afford to spend. A practical approach is to:
- use only money that is not needed for essential expenses;
- set a spending limit before play begins;
- avoid increasing bets to recover previous losses;
- take regular breaks and keep track of time;
- review deposits, bets and withdrawals rather than relying on memory; and
- stop playing if gambling is affecting your finances, health or relationships.
Do not gamble while under pressure to win money. Every game or bet can result in a loss, and previous results do not guarantee what happens next.
Account limits and breaks
The Operator's terms refer to timeouts, deposit limits and betting limits. These controls apply to the casino account and must be arranged through the Operator's Customer Support.
Before requesting a limit, be aware of an additional condition in the Operator's terms:
| Control applied to the account | Possible effect stated by the Operator |
|---|---|
| Timeout, deposit limit, betting limit or another account limit | The Operator may restrict withdrawals to 10% of the total withdrawable balance per month while the limit remains active |
Check the current account conditions before choosing a control, particularly if funds remain in your balance.
Requesting a timeout or self-exclusion
A timeout is intended to pause access for a period. Self-exclusion is intended for situations where you need the Operator to prevent further gambling access.
The Operator requires these requests to be sent by email to its Customer Support. Use the following process:
1. Put Account Closure in the email subject. 2. State clearly whether you want a timeout or self-exclusion. 3. Explain that the request concerns a gambling problem if that is the reason for closing the account. 4. Do not deposit or continue playing while waiting for the account restriction to be applied.
The Operator says a closure email that does not explain the gambling-related reason will not be treated as urgent. It also states that a response may not be immediate when support volumes are high.
Deposits made before the Operator closes the account may still be accepted. Under its stated conditions, those deposits are not refundable merely because a timeout or self-exclusion request was waiting to be processed.
For help locating the appropriate support route, contact us at [email protected] or visit our contact page.
When gambling may be becoming harmful
Consider stopping and seeking qualified help if you:
- spend more money or time than you planned;
- conceal gambling activity from other people;
- borrow money or miss essential payments because of gambling;
- feel compelled to recover a loss immediately;
- find that gambling is affecting sleep, work or relationships; or
- repeatedly return to gambling after deciding to stop.
The Operator may restrict access when it identifies signs of problem gambling. Its responsible-gambling information also directs people experiencing gambling-related harm towards qualified professional support.
Protecting minors
The Operator requires account holders to be over 18 and above any higher legal gambling age that applies in their location. It uses age verification during registration.
Keep account credentials and payment details away from children and other unauthorised users. Do not leave an active account open on a shared device. The Operator's terms make the registered player responsible for protecting login details and preventing minors in their household or network from using them.
Support for someone else
If another person's gambling concerns you, speak to them without offering money to continue playing or cover further losses. Encourage them to contact qualified professional support and the Operator's Customer Support to discuss an account restriction.
Our support team can help you find the relevant Nonstop Casino contact route, but only the Operator can apply a timeout, self-exclusion or other restriction to a casino account.