Contact support
Contact us
For help with this website, email [email protected].
This address is for support questions about this website. Do not send passwords, full payment-card details or copies of identity documents in an initial message.
Choosing the right support route
The casino Operator controls player accounts and gambling services. Requests involving an account, verification, deposits, withdrawals, bonuses, bets or games must be handled through the Operator's support process.
| Your question | Where to ask |
|---|---|
| Using or finding information on this website | Email [email protected] |
| Login details or suspected account access | Contact the Operator's Customer Services promptly |
| Identity verification or account documents | Use the Operator's live chat or email support route |
| Deposits, withdrawals, bonuses, bets or games | Contact the Operator's Customer Services |
| Timeout, self-exclusion or an account limit | Follow the Operator's responsible-gambling support process |
| Complaint about a casino service | Raise it with the Operator's Customer Services |
The Operator states that live chat and email support are available around the clock. Support is offered in English, German, Spanish, Norwegian and Finnish. These are the Operator's services; this website does not take over the Operator's licence, contracts or account decisions.
What to include in your message
Give enough detail for support to understand the issue without sharing unnecessary sensitive information. Depending on the question, include:
- your name and the email address associated with the request;
- a short description of what happened;
- the relevant transaction, bet or game reference, if available;
- the approximate time of the event; and
- any error message shown on screen.
The Operator may need to authenticate an account holder before releasing account records or acting on an account-specific request. Use the secure document-upload route within the account when it is available. The Operator's terms also allow verification documents to be sent to its Customer Support, but [email protected] should not be used for casino-account documents.
Account security
If you lose your login details or believe somebody else knows them, contact the Operator's Customer Services immediately through the Contact Us or Help area of the casino service. Ask for replacement access details and avoid logging in through links sent by unknown sources.
For a question about the security or operation of this website itself, email [email protected].
Complaints about casino services
The Operator requires complaints about its services to be raised with Customer Services as soon as reasonably practicable. Its process allows an unresolved matter to move to the relevant department and, if needed, to a manager or supervisor.
Some disputes have specific reporting periods under the Operator's terms:
| Matter | Reporting period stated by the Operator |
|---|---|
| Acceptance or settlement of a bet | No later than 30 days after the original transaction |
| A game transaction or play | No later than 12 weeks after the transaction or play |
Those periods apply to the Operator's complaint process. A message to [email protected] does not replace a complaint made through the Operator's Customer Services.
Safer-gambling requests
A timeout or self-exclusion request must go to the Operator's Customer Support. The Operator asks players to use Account Closure as the email subject and to state clearly when the request is connected to a gambling problem.
See our responsible gambling page for the process and the account conditions described by the Operator. If you need help locating the appropriate route, email [email protected], but only the Operator can apply a restriction to a casino account.